Frequently Asked Questions

Quick answers to common questions about Jelwan, deployment and usage.

General Questions

What is Jelwan?

Jelwan is a comprehensive educational assessment platform designed to help students and educators track academic progress through data-driven reporting and intuitive assessment tools.

Who can use Jelwan?

Jelwan is designed for schools, educational organizations and ministries that need reliable, curriculum-aligned Arabic language testing.

For Schools

Can we manage multiple schools?

Yes. The platform supports multiple schools under one installation, each with its own students and administrators.

Do teachers have their own accounts?

Yes. School admins can create accounts for teachers to build exams, monitor progress and review results.

Technical & Deployment

Is Jelwan cloud-based?

Yes. Jelwan is a cloud-hosted (SaaS) platform managed by Jelwan. We do not offer self-hosted deployments.

What are the basic server requirements?

Typical minimum: 8 GB RAM, 4 CPU cores and 100 GB SSD, running a supported version of .NET and SQL Server or PostgreSQL.

How do we get support?

Support channels and SLAs depend on your license.

Still have questions?

Can't find the answer you're looking for? Our support team is here to help you with any technical issues or general inquiries.